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Our community of experts assists you with your digital transformation projects. Our teams are led by specialized practice managers and are able to offer you solutions combining expertise services with know-how in infrastructure and applications.

Our offer

Cybersecurity

A community of leading experts in the industrialization of security services which links all the evolutions in IT with all sorts of client situations.


Industrialize IT security practices

Our goal of promoting and leading the industrialization of security practices must allow companies to reactively respond to prevention, protection, surveillance and resilience issues.

 

PREVENTION

Preserving companies’ assets and aligning security with their needs 

  • ISSP & ISMS
  • Risk management 
  • Compliance and approval
  • Auditing & Cartography

In response to evolutions in IS and considering the increase in risks, we help our clients with various GRC (Governance, Risk and Compliance) issues.

With complete cartography and high-performance risk management, a company’s CISO can adapt security to the criticalness of the resources managed.

 

PROTECTION

Implementation of the most performing security solutions 

  • Security level assessment
  • Architecture security
  • Application asset protection

We implement infrastructure and application asset security solutions to protect your company.
Implementing Security by Design enables better RSSI project security integration.

 

RÉSILIENCE

  • Prepare for the risk of ITS losses
  • Crisis management
  • Business continuity and recovery
  • Information continuity and recovery

To help companies prepare for the risk of production, financial, information and image losses, we can provide the necessary recommendations to implement a crisis management process. We can also define BRP/ITSRP/BCP/ITSCP and work to define a transformation roadmap.

 

SURVEILLANCE

  • Continuous infrastructure and business surveillance 
  • Maturity auditing
  • Standard surveillance (peripherals, antivirus)
  • Advanced surveillance (business, vulnerabilities, EDR)
  • Exclusive surveillance (threat intelligence, oversight, security)

Our NOC/SOC services center provides constant 24/7 surveillance.The services offered are scalable to respond to any more or less advanced security surveillance issues.



OUR PARTNERS:

egerie fsecure kaspersky

 

Advisory Cloud et DevOps

Advisory Cloud and DevOps The Digital Infrastructure Advising area provides technology advice on Innovative Cloud and DevOps Solutions.

 « Project Transformation » Offer:

Cloud transformation guidance

« Fast IT » Offer:

 DevOps advice and implementation

 « Digital Infrastructure » Offer:

On Premise and Cloud infrastructure solution architecture and methods

 « Workplace Management » Offer:  

Design, Build, Run, expertise and innovations for 4.0 workstations

 

OUR PARTNERS:

microsoft gold  aws 

 veem  vmware

 

CONCEIVE (STUDY)

  • Lead an Infrastructure Transformation Plan
  • Develop a methodology offer
  • Determine the state of the art
  • Study and audit technical environments
  • Propose Cloud or on Premise strategies
  • Create a DevOps process
  • Suggest how to update infrastructures and workstations
  • Provide Digital Workplace engineering and expertise

     

INTEGRATE (BUILD)

  • Be a PMA and a PM
  • Drive change
  • Assist, build and implement:
    • Infrastructure strategy
    • Public or Hybrid cloud solutions
    • On-Premise solutions
    • MDM solutions
  • Integrate technology solutions, tools and environments
  • Help with employee skill-building
  • Deploy solutions in mastering, packaging, Patch Management and remote distribution, PMAD, …
  • Continuously align workstation security with ISSP
  • Develop Workplace tools 

 

OPERATE (MANAGE)

  • Manage the solution lifecycle
  • Exploit the Solutions
  • Control services
  • Propose continuous improvement actions
  • Manage centralized IT management infrastructures (MCO, Migration, Optimization)
  • Manage workstation and user profile strategies
  • Create Workplace Reporting (PowerBI, Reporting Services)

     

ASSOCIATED SKILLS

Transformation project management

  • Project Manager
  • Scrum Master
  • Product Owner
  • Project Director

On premise, Cloud, Workplace Digital Infrastructure 

  • Package integrator
  • Workstation Engineer
  • Junior/Senior System Engineer
  • Senior System Engineer
  • Junior and Senior IS Consultant
  • Workstation Architect
  • Junior and Senior IS Architect
  • Workstation administrator

DevOps Digital Automation

  • Junior and Senior Ops Engineer
  • DevOps Engineer
  • DevOps Lead
  • DevOps Coach

Next Generation Network

  • Network Administrator
  • Junior and Senior Network Engineer
  • Network Architect
esm
Enterprise Service Management

Proservia has been supporting its IT and Large Account clients in all sectors of activity for more than 10 years with Service Management to digitize their business processes: IT, Customer Relations, Human Resources, Claims, etc.

Our positioning is cross-cutting and our strategy is straight-forward: our technical consultants, architects, functional consultants and UX experts, trained on ITIL and publisher-certified, work on the Think, Design, Build and Run phases with two strategic partners, EasyVista and ServiceNowevpartner servicenow

There is one aim: to analyse and design solutions with you and your teams that focus on users and usage in order to combine ergonomics, transparency, automation, operational efficiency and continuous improvement particularly through relevant reporting.

This universal goal keeps us motivated each day: DSI and business performance, employee satisfaction and cost optimization.
The guidance method is adaptable and flexible: our work can be offered as Technical Assistance, per Project, TPM or even through our Service Centers.

With projects, we support you from start to finish from the delivery of On Premise and SaaS licenses to training for your teams as well as analysis, implementations and associated governance.

Our proven experience in End User Support, Proservia’s core business, provides us with a clear vision of the key issues in the support chain. This allows us to share our associated technology processes and technological solutions, deploying an omnichannel approach, for example: unifying site, self-help, live chat, chat-bot, AI.

The Service Management area also gets support from other Proservia areas of expertise in order to better assist with change through proven communications plans, structuring our clients’ knowledge bases with recommendations from our Knowledge Manager, taking advantage of example Incident Management, Request Management, Problem Management and even Service Catalogue processes.

Whether a client, prospective client, consultant or partner, dare to engage in breakthrough change as you’ll find our community of experts ready to take on the challenges with you! 

Development

Our employees are experts in on-premise or cloud architecture, development and corrective and evolutive application management using Java, .Net and php.  

Our services also include Robotic Process Automation (RPA) to free up our clients’ resources from repetitive tasks of no added value.


ASSOCIATED AREAS OF EXPERTISE

Development

  • Architects
  • DEV Lead
  • Developers
  • Scrum Master

RPA 

  • Business Analyst
  • Developers
     

Our profiles are techno-oriented and responsive to technological evolutions yet with a business approach: banking, insurance, retail, supply chain, telecom, services, energy.

infra
Infrastructure Management

Through its national infrastructure management service center in Niort with extension offices in Paris and Grenoble, Proservia handles all of its clients’ technical infrastructures. 

Our Infrastructure Management Service Center is capable of addressing all modern technologies from simple supervision to tools for hyperconvergence, cloud monitoring, automation (RPA), application management (APM), artificial intelligence, application maintenance, SOC/SIEM, on-demand ITSM, capacity planning...

We offer a fully packaged industrial solution for 24/7 production technique service outsourcing as well as production information management implementation at our clients’ facilities throughout France.


Our organization :

The Infrastructure Management Service Center is organized into 3 production IT areas


SUPERVISION - EXPLOITATION

This area is responsible for controlling, alerting and handling all production incidents and processing (data center, network, cybersecurity, cloud, mainframe).


ADMINISTRATION

The aim of this area is to keep all infrastructures under operating conditions and perform advanced management.


EXPERTISE / DEVELOPMENT / ENGINEERING

This is a cross-disciplinary area with a DevOps team, a pool of application developers and expert systems and network engineers.
 


These three areas work together to perform all technical duties inherent to a large production DSI.

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Why Choose Us

  • collabs picto 2

    +100

    experts in our community

  • Certifications

    ITIL, Prince2 – PMP - SCRUM, McAfee - Kaspersky - Stormshield, Linux Red Hat - Microsoft - Microsoft Azure - Amazon Web Services - VMware - Veeam - SCCM - Invanti - Landesk - KACE

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Press releases

Proservia announces a Joint Venture with Verteego

Talents

Portrait de Cristina, Responsable Service Delivery Manager